Cancellation/Bad Weather & Rain Policy

High winds, precipitation and thunderstorms pose hazards for the safe operation of our inflatables. Our policies below outline treatment of rentals when encountering such unfavorable weather conditions. Note that these policies are specific to normal/inclement weather conditions.

Cancellation/Reschedule (normal weather conditions)
In the event customer postpones their event date due to non-weather related conditions, Jumpolines will make every effort to reschedule rental of the same units on an alternate date. When same units are unavailable for rescheduled date, similar or like units, may be available.

Cancellation made anytime, up to the day before a scheduled rental, will result in the deposit and any other amount paid towards the rental be issued back to the customer as a rain check which can be used at a later date (with no expiration).

Cancellation the day of a scheduled rental, not weather related, will result in a forfeit of the paid deposit plus any amount paid towards the rental, neither refundable nor credited back to the customer (extreme exceptions can be made).

Delivery and Usage.
In the event of light rain with forecast for clearing skies, items may be delivered and installed as requested. Jumpolines further requires that precipitation must have stopped and units be dried (wiped down) before resuming operation. For safety reasons Jumpolines reserves the right to cancel the rental due to inclement weather.

In the event of wind conditions exceeding 15 MPH, Jumpolines' units may be installed but not inflated for use until the wind condition improves to less than 15 MPH. If/when wind conditions rise in excess of 15-20MPH, units must be evacuated, blowers disabled, and units deflated until the wind conditions improve to within acceptable limits.

Rescheduling
In the event customer postpones event date due to inclement weather, Jumpolines will make every effort to reschedule rental of same units on an alternate date. When same units are unavailable for rescheduled date, similar or like units, if available, shall be provided at no additional charge.

In the event rented units are installed and operational at event site, event date is considered official and will not be rescheduled, refunded or a raincheck provided.

Severe Weather Cancellation
At Jumpolines, your children's safety is our top priority, and we will make every effort to deliver and set up each and every rental reservation. However, due to increased chances of injury or electrocution, we cannot set up if it is actively raining. For safety reasons, Jumpolines reserves the right to cancel the rental due to inclement weather. Customers shall have the right of severe weather cancellation up to the day of the rental. Upon installation of units, however, units shall be considered rented and subsequently non-refundable.

This policy is limited to justifiable weather cancellations only and does not apply to any other reason for customer cancellation.